Refund & Return Policy – KurtiCrush.com
Thank you for shopping at KurtiCrush.com! We take great pride in delivering high-quality ethnic wear. If you’re not completely satisfied with your purchase, we’re here to help with a clear and customer-friendly return and exchange process.
Return Eligibility
We accept return requests under the following conditions:
-
Return requests must be raised within 7-10 business days after a successful quality check of the delivered product.
-
The product must be unused, unwashed, and in its original packaging with all tags intact.
-
Items must be returned in the same condition as delivered, without any damages, stains, or odors.
Non-Returnable Items
We do not accept returns for the following:
-
Products purchased during sale or discount offers
-
Items showing signs of wear, wash, or damage
Exchange Policy
We understand that sizing can vary, and we’re happy to help!
-
Size exchanges are accepted if the requested size is available in stock.
-
If the size is unavailable, you may opt for store credit or choose another item of equal value.
Note: We do not accept returns for size-related issues — only exchanges are allowed.
Refund Process
-
Once we receive the returned product, our team will perform a quality check.
-
Upon successful inspection, your refund will be processed within 5–7 business days.
-
Refunds are made to the original payment method (Razorpay, UPI, card, etc.)
How to Initiate a Return or Exchange
To request a return or size exchange, please contact our support team:
Email: info@kurticrush.com
Please include your Order ID and reason for return or exchange.
❗Important Note
KurtiCrush reserves the right to reject returns that do not meet the eligibility criteria mentioned above.
