Return Refund Policy

CUSTOMER FIRST

Return & Refund Policy

Size Exchange

Our most common request — handled with care

Customers may request a size exchange within 7 days of delivery, subject to product availability.

The product must be:

If the requested size is unavailable, our team will contact you with suitable options.

Returns

We do not accept returns for reasons such as change of mind, dislike of color, style, or personal preference.

Please review the product description, size guide, and images carefully before placing your order.

Return pickup will be arranged only for approved damaged, defective, or incorrect products.

Customers are not required to pay return shipping charges for approved claims.

Defective, Damaged or Incorrect

You are eligible for a replacement or refund if you receive a damaged, defective, or incorrect item.

Claims without an unboxing video may not be eligible for approval.

Refund Process

If a refund is approved, it will be processed to the original payment method used while placing the order.

Refund processing time may vary depending on your bank or payment provider.

Cancellation Policy

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation is no longer possible. You may instead use the applicable exchange policy if eligible.